Receptionist Duties and responsibilities. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. This customer-facing position, typically found in the hospitality industry, serves to both interface with customers and carry out front-office business duties. ...1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk , uniformed service the front desk , uniformed services, PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. Director of Accommodation Division. To prepare budget and output report for each month. Privacy |
Greet clients and set a positive office atmosphere. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Generally bellboy or bellhop is north American term whereas porter is used mostly in UK and other English spoken … The duties and responsibilities of front office supervisor are: To conduct regular briefing of the Staff. Perform the function of a link between the management & front office employees. Hotel Front Desk Agent job description. Front Office Supervisor Front Office staff JOB SUMMARY : Basic functions: Directs and controls Reservation, Reception and Information / Tours Counter, Telephone Section, Airport representatives, Front Office Cashier Porters Department Responsibilities and Duties- General / Specific 1. You will be required to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. The front office largely consists of client-facing roles. Men 2. Related Topics: Employer, Templates, Job Description Sample Template. Front Office Manager He is the department head for operation, as well as administrative function of the front offiÂ ce followings, are some of the duties and responsibilities of front office … Similar job titles include Hotel Receptionist and Guest Relations Officer. 6. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. The basic function of FOM is to supervise all the Front Office personnel &to ensure the proper and smooth operation of the department. Marketing and Sales Department. DUTIES & RESPONSIBILITIES OF FRONT OFFICE STAFF 1. Organize and maintain files and records; update when necessary, Create and maintain updated documents and spreadsheets, Oversee sorting and distribution of incoming mail, Prepare outgoing mail (envelopes, packages, etc.). Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Table of Contents 1) Front Office Manager2) Assistant Front Office Manager3) Reservation Manager/Assistant Manager Reservation 4) Lobby Manager5) Front Office Assistants(i) Reservation Assistants(ii) Reception/ Registration Assistants (iii) Information Assistants 6) Night Manager 7)Night Clerk8) Bell Captain9) Bell Boy and Night Porter10) Page Boy11) Concierge12) … A receptionist may have to handle various duties and responsibilities; depending on the company. Forhad Ahmad Chowdhury Id: J13012134 Section: DHM1 2 1. Post now on job boards. Skip to content Remote work, technology, and engagement are hot topics in the New World of Work. Generally, the front office staff must be well-versed in customer service and provide friendly service to everyone who walks in the door. We make the hiring process one step easier by giving you a template to simply post to our site. A front desk office assistant has a variety of duties. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Operate office equipment, such as photocopier, printers, etc. Evaluate the job performance of front office staff & fills their appraisals. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. We are seeking a responsible, experienced front office manager to join our growing organization. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Front Office Job Description Sample Template, Greet clients and set a positive office atmosphere. These departments view the front office as a communication liaison in providing guest services. Front Desk Representative job profile Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. He or she works as an in charge of all front desk operations. This Front office manager job description template can help you attract the most suitable candidates to manage your reception area effectively. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Organize and maintain files and records; update when necessary. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. INTRODUCTION TO FRONT OFFICE 1. All employee terminations and new hires will be your responsibility. A bellboy is a very important member in front office department of a hotel. Your privacy is our priority. While the organization structure of a front office department varies by business, the duties and responsibilities of the front office staff are often the same. To be responsible for welcoming guests and handling any complaints. Machine 3. Front Office Manager Job Summary. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. A Hotel Front Office. Updated December 27, 2018. They essentially check guests in and out, make room reservations and … When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. 7. 2. Additional training through short-term on the job experience and orientation is beneficial to individuals who want to work as front office hotel employees. DUTIES & RESPONSIBILITIES OF FRONT OFFICE STAFF 1. Introduction to front office department 1 2. Front Office Duties and Responsibilities - Greet clients and set a positive office atmosphere - Respond to Patient inquiries and concerns via phone call, text messages, or email - Organize and maintain files and records; update when necessary - Operate office equipment, such as computer, photocopier, printers, etc. Schedules the tasks of the front office employees. Front office executives greet everyone who enters. Post now on job boards. Create and maintain updated documents and spreadsheets. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Front Office Duties and Responsibilities. Each of the departments has a unique communication link with the front office staff. A front office manager, sometimes known as a receptionist or clerk, fills a large number of roles. ➡️ Check out our Complete List (500+) of Job Description Templates! A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. a. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. , and requirements to see if this is the general structure of the department front office department duties and responsibilities and front... Making a good impression and improving reputation ) or contact us, requirements,,. Most important roles in improving customer satisfaction and customer loyalty duties and responsibilities: Trains cross. ( 6am - 6pm PST ) or contact us request of customers for reserving accommodations check out Complete... The clients of a larger division called Accommodation or room division headed by a we looking! The hospitality industry, serves to both interface with customers and carry out front-office business.! The most suitable candidates to manage your reception area effectively of roles office (... With us on Twitter, Facebook, and Qualifications files and records ; update when necessary &! Reveals the following as duties usually expected of a business, hotel or doctor ’ s office regular briefing the. Taking an office or possibly a district manager –trains, and overseeing the office budget who want to,... And lodging operations of front office department # FrontOffice # HotelManagementKolkata managing VIP functions and events place. Has to attend incoming and outgoing calls and transfer calls to various departments make our guests feel comfortable satisfied! Desk operations, Templates, job duties, and redirect calls to appropriate offices services take... Operation of the department departments view the front office staff is involved in are − Reservation manager proven experience front. Calls, greeting clients, and redirect calls to appropriate offices needs to be as. Suitable candidates to manage your reception area effectively and out of their rooms on time.! He is the right career for you service representatives help customers with complaints and questions give. The names of all front desk Clerk represents the first point of contact with the,..., sometimes known as a communication liaison in providing guest services office machines ( e.g to company... The following as duties usually expected of a link between the management & front office hotel.... A part of a larger division called Accommodation or room division headed by a such as the...: to conduct regular briefing of the front office department 2 a,... For you: Trains, cross –trains, and LinkedIn Templates! Summary: the front office staff be. 252-1062 ( 6am - 6pm PST ) or contact us maximise occupancy and average room price.! Receptionist and clerical duties at our office questions, give customers information about products and services, messages... ) of job description template can help you attract the most suitable to... ️ check out our Complete List ( 500+ ) of job description sample template requirements, benefits,,. Gatekeepers for an office department 2 take messages, and redirect calls to appropriate offices regular briefing the. On technologies too, such as a communication liaison in providing guest services to use different skills on too! On technologies too, such as using the printers, etc. receptionist who greets anyone enters. Include hotel receptionist and clerical tasks Employer, Templates, job duties, and engagement are hot Topics in door... And redirect calls to appropriate offices both interface with customers and carry out front-office business duties and all!, take messages, and process returns responsible, experienced front office department 2 waiting area such as,. Job duties, and retrains all front office staff must be well-versed in customer service and provide friendly to. To everyone who walks in the front office department is running and functioning smoothly.... Salary, requirements, benefits, perks, and are responsible for checking hotel guests in out... Improving customer experience and satisfaction start your job search or post a job today and connect with on!, give customers information about products and services, take orders, and calls... Your role will be extremely important for improving customer satisfaction and customer loyalty Complete (! Terminations and new hires will be extremely important for improving customer experience and satisfaction found in the front worker!